MyServiceTracker - Privacy Policy

Introduction
This Privacy Policy explains how MyServiceTracker ("we," "us," or "our") collects, uses, and protects your personal information when you use our appointment-scheduling and business-management platform. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

Account Information
When you create an account, we collect:

Name and email address
Business name and contact details
Login credentials (securely encrypted)

Appointment and Client Data
When using our scheduling tools, we collect:

Client names, phone numbers, and email addresses
Client addresses (when required for services)
Appointment dates, times, and service details
Notes and special instructions
Appointment history and preferences

Payment Information
When processing payments:

We do not store credit card numbers
Payments are handled by a third-party processor (Square)
We store transaction details such as amounts, dates, and payment methods

Automatically Collected Information
We automatically collect:

Device and browser information
IP address and general location
Usage patterns and feature interactions
Log data and error reports

How We Use Your Information
We use collected information to:

Provide and manage scheduling and business operations
Send reminders, confirmations, and notifications
Improve platform performance and user experience
Deliver customer support and technical assistance
Protect against fraud and unauthorized access
Comply with legal and regulatory requirements

Third-Party Services
We work with trusted third-party providers to deliver services.

Payment Processing

Square maintains its own privacy policies governing payment data

SMS and Communications

ClickSend: Phone numbers are used only for message delivery

Calendar Integration

Google Calendar (optional and requires user authorization)

Data Security
We use industry-standard measures to protect your information:

SSL/TLS encryption for data transmission
Secure password hashing
Restricted access to customer data
Regular security audits and updates
Secure cloud-based storage

While we take strong precautions, no method of online transmission is completely secure.

Data Retention
We retain information as long as your account is active or as needed to provide services. If you close your account:

Core business data may be retained up to 7 years for legal/tax purposes
You may request deletion (subject to legal requirements)
Backup copies may remain up to 90 days
You may back up and download your data at any time via MyServiceTracker.biz

Cookies and Local Storage
We use:

Session cookies for authentication
Local storage for preferences/settings
Analytics tools to understand usage

You may disable cookies, but some features may not function properly.

Your Rights
Depending on your location, you may have the right to:

Access your personal data
Request corrections
Request deletion (subject to legal requirements)

To exercise these rights, contact us below.

Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect children’s data. If you believe such data has been collected, contact us immediately.

Changes to This Policy
We may update this policy periodically. When changes occur, we will:

Post the updated policy
Update the “Last Updated” date
Notify users of significant changes via email

Continued use of our services indicates acceptance of updates.